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Results

How long were you an afpop Member?

Less than 5 years 17 / 27

62.96%

5-10 years 6 / 27

22.22%

More than 10 years 4 / 27

14.81%

What was the main reason you joined?

Other 25 / 25

100.00%

Are you aware of the services provided to Members by the afpop team?

Yes 15 / 21

71.43%

No 1 / 21

4.76%

Maybe 5 / 21

23.81%

What Services? Please select the ones you have used.

Information Services 11 / 32

34.38%

Group insurance offer 9 / 32

28.13%

Member Discounts/Advantage Directory 4 / 32

12.50%

Social Events 5 / 32

15.63%

None 3 / 32

9.38%

How often did you access afpop's services?

Never 5 / 21

23.81%

Rarely 9 / 21

42.86%

Occasionally 6 / 21

28.57%

Frequently 1 / 21

4.76%

Were you happy with the service provided by afpop?

Yes 12 / 19

63.16%

No 3 / 19

15.79%

Somewhat 4 / 19

21.05%

What was the reason you let your Membership lapse?

Other 19 / 19

100.00%

What would encourage you to reinstate your Membership? Due to this survey being anonymous, if you do wish to reinstate please contact the afpop office either by email info@afpop.com or by phone 282 458 509

Other 18 / 18

100.00%

Would you be open to a follow-up phone call for a more detailed discussion?

No 14 / 17

82.35%

Yes 3 / 17

17.65%

Please state the number you would like us to contact you on.

Other 3 / 3

100.00%

Please include your Membership Nº if you have requested a follow-up phone call.

Other 3 / 3

100.00%