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Results

How long were you an afpop Member?

Less than 5 years 19 / 33

57.58%

5-10 years 9 / 33

27.27%

More than 10 years 5 / 33

15.15%

What was the main reason you joined?

Other 31 / 31

100.00%

Are you aware of the services provided to Members by the afpop team?

Yes 20 / 27

74.07%

No 2 / 27

7.41%

Maybe 5 / 27

18.52%

What Services? Please select the ones you have used.

Information Services 14 / 43

32.56%

Group insurance offer 13 / 43

30.23%

Member Discounts/Advantage Directory 6 / 43

13.95%

Social Events 6 / 43

13.95%

None 4 / 43

9.30%

How often did you access afpop's services?

Never 5 / 27

18.52%

Rarely 13 / 27

48.15%

Occasionally 8 / 27

29.63%

Frequently 1 / 27

3.70%

Were you happy with the service provided by afpop?

Yes 15 / 25

60.00%

No 4 / 25

16.00%

Somewhat 6 / 25

24.00%

What was the reason you let your Membership lapse?

Other 24 / 24

100.00%

What would encourage you to reinstate your Membership? Due to this survey being anonymous, if you do wish to reinstate please contact the afpop office either by email info@afpop.com or by phone 282 458 509

Other 23 / 23

100.00%

Would you be open to a follow-up phone call for a more detailed discussion?

No 19 / 22

86.36%

Yes 3 / 22

13.64%

Please state the number you would like us to contact you on.

Other 3 / 3

100.00%

Please include your Membership Nº if you have requested a follow-up phone call.

Other 3 / 3

100.00%