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Results

How long were you an afpop Member?

Less than 5 years 16 / 23

69.57%

5-10 years 3 / 23

13.04%

More than 10 years 4 / 23

17.39%

What was the main reason you joined?

Other 21 / 21

100.00%

Are you aware of the services provided to Members by the afpop team?

Yes 12 / 17

70.59%

No 1 / 17

5.88%

Maybe 4 / 17

23.53%

What Services? Please select the ones you have used.

Information Services 10 / 26

38.46%

Group insurance offer 7 / 26

26.92%

Member Discounts/Advantage Directory 3 / 26

11.54%

Social Events 4 / 26

15.38%

None 2 / 26

7.69%

How often did you access afpop's services?

Never 3 / 17

17.65%

Rarely 8 / 17

47.06%

Occasionally 5 / 17

29.41%

Frequently 1 / 17

5.88%

Were you happy with the service provided by afpop?

Yes 9 / 15

60.00%

No 2 / 15

13.33%

Somewhat 4 / 15

26.67%

What was the reason you let your Membership lapse?

Other 15 / 15

100.00%

What would encourage you to reinstate your Membership? Due to this survey being anonymous, if you do wish to reinstate please contact the afpop office either by email info@afpop.com or by phone 282 458 509

Other 14 / 14

100.00%

Would you be open to a follow-up phone call for a more detailed discussion?

No 10 / 13

76.92%

Yes 3 / 13

23.08%

Please state the number you would like us to contact you on.

Other 3 / 3

100.00%

Please include your Membership Nº if you have requested a follow-up phone call.

Other 3 / 3

100.00%